New research could give a clearer picture of how self-exclusion works

New research could give a clearer picture of how self-exclusion works

Monday, April 30, 2018 Posted by Joseph Streeter
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Self-exclusions are seen as an integral part of social responsibility

GambleAware, the UK charity committed to minimising gambling related harm has issued an invitation to tender for evaluation of the impact of multi-operator self-exclusion schemes and awareness and barriers to self-exclusion. The deadline for tenders is June 8 2018. The Responsible Gambling Strategy Board has issued a research brief that sets out the policy context, need for the research, how the research will be used and the research questions to be addressed.

Self-exclusion is a service that every operator is required to offer. It enables a customer to request that an operator takes all reasonable steps to prevent them from gambling for a period of time (minimum six months) and cease to send them marketing materials unless they opt to receive them again once the self-exclusion has elapsed.

Self-exclusion is widely accepted as an important harm minimisation tool for those that have recognised that they have a problem with their gambling. The requirement for all licensees to have and put into effect procedures for self-exclusion - and to take all reasonable steps to refuse service or to otherwise prevent an individual who has entered a self-exclusion agreement from participating in gambling - has been included in the Gambling Commission’s Licence Conditions and Codes of Practice (LCCP) from the outset.

Up until April 2016 should an individual wish to self-exclude entirely from gambling they needed to do so separately with each operator they gambled or might gamble with. The ease with which consumers could continue to gamble at other venues, sites, operators, sectors or jurisdictions was a significant criticism highlighted in research published by GambleAware on self-exclusion in relation to both-land based and online gambling .

GambleAware said : “The research recommended that we find compelling justification for continuing to explore the opportunities for connecting self-exclusion across venues and operators. This in our view represents a key priority for strengthening self-exclusion and harm minimisation more generally.”

Since April 2016, following a public consultation, the Commission have required all non-remote operators in the land-based arcade, betting, bingo and casino sectors to participate in multi-operator self-exclusion schemes, in addition to offering their own schemes. The multi-operator schemes were developed and managed by the industry and allow customers to exclude from multiple operators with a single request from that sector. Current schemes include the Self-Enrolment National Self-Exclusion (SENSE); the Bingo Industry Self-Exclusion Scheme; the Multi Operator Self Exclusion Scheme for Betting Shops, run by a subsidiary of the Senet Group; and a joint set-up operated by trade body Bacta and Smart Exclusion.

Totally Gaming says: With four self-exclusion schemes currently in operation, it would appear that the industry has ticked as many boxes as possible when it comes to ensuring that problem gamblers can cut themselves off from the many opportunities to gamble. But some will still find a way to gamble if they have a lapse, and that’s where this latest proposed body of research should yield some interesting results.


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