Phone betting decline leads to job losses

Phone betting decline leads to job losses

Friday, November 27, 2015 Totally Gaming
Betfred's decision comes as new industry statistics show another fall in employment

Betfred has announced plans to close a UK call centre, with more than 100 jobs affected.

The gambling operator said its Wigan site was “no longer viable” because of the decline of telephone betting thanks to the growth of digital gambling. Betfred said that it would look to redeploy many of the call centre’s 14 full-time and 98 part-time workers.

“Betfred management and local government agencies have been onsite for a number of weeks helping staff with any questions and advice,” said a Betfred spokesperson. “However, following the review of the call centre unfortunately it was no longer viable as there has been a significant shift towards betting on mobile and online.”

The news comes as the UK Gambling Commission industry statistics released this week show that employment within the country's gaming sector has fallen for the fifth year in a row. Some 104,869 people are employed in the industry, down 2.9 per cent on 2014 and 9.2 per cent on 2011.

The figures show a decline across all gambling segments other than remote gambling, which was up 22.3 per cent to 7,136, although the Gambling Commission said that “the most recent data relating to the remote market cannot be treated as continuous with earlier data.”

Meanwhile, platform and software developer OpenBet has announced plans to increase headcount by 10 per cent. The company is recruiting across sites in London and Leeds in the UK, as well as Athens, Greece and Sydney, Australia.

OpenBet said: “While many other companies have been downsizing, we continue to hire more and more new staff.”


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