PartyPoker removes fees to boost customer experience

PartyPoker removes fees to boost customer experience

Tuesday, August 4, 2015 Totally Gaming
Golan Shaked says the company has listened to its members

PartyPoker has removed almost all of its withdrawal charges as it seeks to address negative customer feedback.

The poker network says that reaction gleaned from its Poker for the People campaign caused it to change its fee policy relating to nearly all available withdrawal options, including bank transfers, MasterCard, Visa and PayPal, which had previously cost around €2 ($2.34).

Golan Shaked, director of games at the company, said that PartyPoker is keen to act on the feedback it has received through its campaign, having already revamped its loyalty store since Poker for the People was launched.

“Listening to the players is central to our ongoing strategy,” said Shaked. “When we started our Poker for the People campaign, withdrawal fees and our loyalty store were the two hottest topics raised at our live player forums.

“Our poker team has been working hard and we’re really pleased to have addressed these two issues but there’s still work to be done. We want to be the online poker site that champions what players want and we’re up for the challenge of making our players’ experience the best it can be.

“We are now looking at ways to eliminate withdrawal fees from the small number of payment processors who currently charge a premium for their services.”

E-Wallets Neteller, Webmoney and Skrill still have a fee to withdraw associated with them, however the company said that it is “working diligently” to eliminate those charges. The company added that efforts are also being made to improve the time taken for a withdrawal to be processed.

In August 2013, PartyPoker introduced a $4 charge plus three per cent for Skrill and Neteller withdrawals, with the charge soon removed following outrage from some customers.

PartyPoker's parent company,, is currently the subject of a takeover battle between 888 and GVC Holdings.


Paddy Power Betfair takes majority stake in Adjarabet


888 secures igaming licence in Portugal


Swedish regulator issues final warning to licensed operators


IG highlights client ‘quality’ as ESMA measures hit

Gaming Products & Services Directory

The essential directory for the gaming industry