eCOGRA outlines details of new Alternative Dispute Resolution service

eCOGRA outlines details of new Alternative Dispute Resolution service

Friday, March 20, 2015 Totally Gaming

Independent standards organisation and testing agency eCOGRA has launched a new dispute resolution service in order to help players in the UK resolve issues with online gaming operators.

Authorised by the UK Gambling Commission (UKGC), the new Alternative Dispute Resolution (ADR) is a free service open to customers of websites that hold a UK licence. Players can use the service to resolves dispute with operators that they have not been able to resolve on their own.

The service has already attracted a number of major online gaming brands in the UK online gaming market. Operators such as 888, 32Red, and Unibet are amongst those to have elected to use the ADR service.

eCOGRA director Tex Rees, who boasts more than 25 years of experience in the gambling industry, will head up the new ADR. Speaking to about the service, Rees said that it would help cut out the need for players to go directly to courts or the jurisdiction when attempting to resolve disputes.

“Under the UKGC licence agreement, you must have a third-party ADR service,” Rees said. “Also, in the UK, they are making every attempt to ensure that players have recourse. Instead of having to go to courts or the jurisdiction, players have a recourse that will mediate on their behalf in the first instance, before it has to be taking further to the jurisdiction or courts if needs be. 

“It’s a third-party service and is run by myself. I have more than 25 years of experience in the industry, including 10 years just doing disputes.”

Rees also spoke about the benefits that the ADR would offer to operators in the UK currently using more than one service to resolve player disputes.

“If you are already dealing with other services, this is more encapsulating into one, so that you are not going to numerous different parties in order to get services,” Rees said.

“It gives all of our clients one service provider that does quite a few different things, as opposed to having many different services providers to deal with.”


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