Camelot moves to reassure customers over security breach

Camelot moves to reassure customers over security breach

Friday, December 2, 2016 Posted by Andy McCarron
National Lottery operator detected unusual behaviour in player accounts

Issuing a public statement, Camelot the operator of the UK National Lottery has responded to reports that thousands of customer accounts of its digital service have been compromised. 

This week the lottery operator detailed that around 26,500 player accounts had been ‘accessed’ out of its total 9.5 million online accounts. Camelot states that it had become aware of "suspicious activity" on a number of players' online National Lottery Accounts on Monday.

Of the 26,500 accounts thought be compromised, Camelot details that ‘fewer than 50 have had some activity take place within the account since it was accessed’.

Implementing its player protections policies, Camelot stated that the accounts had been suspended with the operator contacting account owners asking them for personal verification of their activity with National Lottery services.

Camelot further published the following notice, relating to the financial details of the affected accounts: “We do not hold full debit card or bank account details in National Lottery players’ online accounts and no money has been taken or deposited. However, we do believe that this attack may have resulted in some of the personal information that the affected players hold in their online account being accessed.”

The National Lottery hacking incident has seen Camelot hit national news headlines, the operator stated that it will continue to work with the National Crime Agency and the National Cyber Security Centre on an ongoing basis on this criminal matter.

“We’d like to reassure our customers that protecting their personal data is of the utmost importance to us. We are very sorry for any inconvenience this may cause to our players and would like to encourage those with any concerns to contact us directly, so we can discuss it with them in more detail.”

Totally Gaming says: Given the small percentage of accounts accessed and the speed at which Camelot appears to have moved to ‘cauterise the wound’ this breach appears to have been well contained. However this doesn’t stop damaging headlines about lottery players having their accounts hacked, meaning that Camelot will have to do some rebuilding of public trust in its online operations.

Check out the Cybercrime, Security and Regulatory Compliance agenda at next year's ICE VOX conferences.

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