Insight: The new cyber threat posed by multi-channel growth

Insight: The new cyber threat posed by multi-channel growth

Tuesday, December 15, 2015 Totally Gaming
Tina Draper will chair the Cybercrime, Security and Regulatory Compliance conference at ICE TotallyGaming

The gaming industry must understand the threat posed by multi-channel expansion if it is to continue leading the fight against cybercrime, according to the chair of online security group Gamshield.

Tina Draper, who is also City Index’s group head of online payments and fraud prevention, said that the gambling sector has played a key role in the improvement of safeguards, but must continue to stay ahead of ever evolving threats.

Draper, who will chair the Cybercrime, Security and Regulatory Compliance conference at ICE TotallyGaming, believes that there are particular concerns created by the move of land-based operators into the online sector.

“The gaming industry has always been at the forefront of developing effective fraud prevention tools and security systems to protect themselves against the risk of cyber-attacks,” Draper said. “It’s important not to become complacent with security systems already in place, the fraudsters are always a step ahead.

“Many land-based operators now also offer an online or digital version. The recent push towards offering a joined up continuous cross and multi-channel experience has provided a new opportunity to those who wish to move money around.

“Their biggest advantage is that the technology has moved faster than internal teams, for example many internal teams are still working in a traditional way of retail security versus non-retail security. Tackling multi-channel crime will need internal multi-channel teams.”

With the proliferation of multi-channel operators, Gamshield has welcomed land-based members for the first time in its history over the last 12 months. 

The organisation has also been keeping a close eye on the progress of the European Union (EU) 4th Anti-Money Laundering (AML) Directive, which was published in June and will be incorporated by Member States over the next two years, and Draper believes this will be a key talking point among ICE attendees.

“I’m sure the 4th Directive will be fairly high up on the list because of its implications,” Draper said. “While there is a chance that some of the open door entities may fall under exemption clauses, such as the National Lottery, there is every chance, especially with the perception of gambling being higher risk, that shops will not be exempted.

“The new EU Data Protection Regulations are also worth a mention given that a lot of fraud is linked to ID theft. The fact that it is a regulation and not a directive means that everyone needs to be ready to implement once it becomes active and the penalties for breaches will run into millions. Everyone should be looking at this now.”

Speakers at the Cybercrime, Security and Regulatory Compliance conference include representatives from operators, regulators and police forces, all of whom will give their expert views on the latest developments.

Draper believes that the conference is an important event for anyone who works within the sector, and that attendees should make the most of the chance to meet their peers. 

“This is a great opportunity to network. It’s a critical part of the event’s success for everyone to exchange knowledge and increase awareness of issues that may impact the industry or individual," she said: "Participate and ask questions. There is no such thing as a ‘stupid’ question!”

* ICE takes place at London's ExCel Centre from February 2-4. For updates on ICE 2016 and to register for tickets, visit:

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