Industry experts want more unity with responsible gambling efforts

Industry experts want more unity with responsible gambling efforts

Thursday, September 10, 2015 Totally Gaming
WrB speakers agree on importance of knowledge-sharing approach

Various figures from the gambling sector have called for industry members to work closer together in order to better address issues surrounding responsible gambling.

In a session at WrB 2015, moderated by Malcolm Bruce of Gambling Integrity, the panel of four industry experts were in agreement that if the industry is to make more progress regarding responsible gambling, then more of its members should share their ideas and knowledge.

Kira Mendelsohn, social responsibility and compliance attorney at Playtech, has invited the industry to break new ground in this area, suggesting that by working together, new strategies can be formed to address issues.

"We need to work together, understand we have our own expertise, knowledge and experience, and share this," Mendelsohn said. "We are doing excellent work individually, but only be sharing and building on these ideas can we improve."

Fiona Thorne, director of regulatory affairs at Gala Coral, echoed Mendelsohn's words, stating that the industry should also work with its critics if it is to develop strong responsible gambling strategies.

Thone said: "Working together is going to be one of the most important things we can do as an industry. Responsible gambling has to be real and authentic, and cannot be spin. If we don’t work with our critics then we don’t work toward our future."

Graham Weir, head of responsible gambling at Ladbrokes, agreed with this point, adding that operators should take pride in their responsible approach to offering gambling services.

"Responsible gambling is about having pride in the industry and the company that you work for," Weir said. "If you put confidence and trust together, generally you have responsibility. We are far more powerful if we do things together."

Despite admitting to being relatively new to the gambling industry, Wanda Goldwag, chair and independent standards commissioner of The Senet Group, acknowledged that operators are well aware of the services they offer and the approach they should be taking.

Goldwag added: "The industry is aware of those things that are more on the edge and not well advertised. What we will do is help the industry make decisions on such issues."

Visit to check out the latest updates from WrB 2015, which is taking place today.

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