Commission lays out roadmap for fairer and safer gambling

Commission lays out roadmap for fairer and safer gambling

Monday, November 20, 2017 Posted by Joseph Streeter
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“This strategy sets ambitious plans for the industry"

The Gambling Commission has unveiled a new strategy which aims to help shape a well-regulated gambling market that works for consumers.

The strategy, which will be of interest to consumers, gambling businesses and others, sets out the regulator’s focus and commitment in five priority areas:

Protecting the interests of consumers, for example, the Commission expects operators to intervene to make play safe and to protect consumers at risk. There will also be tougher and broader sanctions on operators (including lotteries) who fail to treat customers fairly and make gambling safe.

Preventing harm to consumers and the public, including providing consumers with more information about gambling and its risks, as well as better controls to manage their gambling. Adding to this, it expects effective and independent arrangements to resolve consumer complaints and disputes.

The Commission will also look to ensure that returns from lotteries are regulated and the delivery from National Lotteries and delivers a healthy National Lottery for customers and good causes, and plan for the competition for a new licence to be awarded for 2023.

The strategy identifies that Gambling is a mainstream leisure activity with 63% of people having gambled in the last year, but the Commission needs to balance consumer choice and enjoyment against the risks and impact gambling can have for individuals and wider society.

A Gambling Commission spokesperson told “This strategy sets ambitious plans for the industry, our partners and for us over the next three years, which will make gambling fairer and safer for consumers and the wider public in Great Britain. We have big expectations over the next three years which we can only realise through working closely with the industry, regulatory partners and those with a shared interest in making gambling safer.”

Totally Gaming says: The strategy is an ambitious attempt at delivering a fairer and safer gambling industry, in order for its implementation to be successful, it’s of the utmost importance that the industry unites to engage consumers and put fairer and safer gambling at the forefront of industry priorities.

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