Webinar: Omni-Channel Customer Experience & Service

Date: 
20 January 2016 - 20 January 2017

Customers today use various and multiple channels to engage with an operator  and in a reality where gaming is striving to become omni-channel, it’s important that an operator achieves a single view of the player, independent of where they’re coming from. The ultimate goal is to provide a seamless customer experience for the player, and that includes omni-channel customer services. It’s important that all interactions, whether through the phone, online or via social networks, are seen as one omni-channel conversation.

This second omni-channel webinar, sponsored by iovation inc., took a a closer look at customer interactions and discussed:

  • Best practices for designing a consistent and seamless omni-channel experience while protecting your brand
  • How to empower your customer interactions with a single view of multichannel conversations
  • How to deliver a seamless omni-channel experience and reduce Customer Effort
  • How an Omni-channel approach brings increased risk, and how you can protect your customers without negatively impacting their overall experience

Register for the on demand webinar at: https://goto.webcasts.com/starthere.jsp?ei=1085222

Speakers:

David Evans, Senior Head of Multi-Channel, Rank Group
Simon Collins, Founder, Gaming Realms
Duane Burcham, Senior Sales of iGaming, iovation

2016-01-20 09:00:00 2017-01-20 17:00:00 Europe/London Webinar: Omni-Channel Customer Experience & Service Customers today use various and multiple channels to engage with an operator  and in a reality where gaming is striving to become omni-channel, it’s important that an operator achieves a single view of the player, independent of where they’re coming from. The ultimate goal is to provide a seamless customer experience for the player, and that includes omni-channel customer services. It’s important that all interactions, whether through the phone, online or via social networks, are seen as one omni-channel conversation. This second omni-channel webinar, sponsored by iovation inc., took a a closer look at customer interactions and discussed: Best practices for designing a consistent and seamless omni-channel experience while protecting your brand How to empower your customer interactions with a single view of multichannel conversations How to deliver a seamless omni-channel experience and reduce Customer Effort How an Omni-channel approach brings increased risk, and how you can protect your customers without negatively impacting their overall experience Register for the on demand webinar at: https://goto.webcasts.com/starthere.jsp?ei=1085222 Speakers: David Evans, Senior Head of Multi-Channel, Rank Group Simon Collins, Founder, Gaming Realms Duane Burcham, Senior Sales of iGaming, iovation
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