Caesars fined after third NJ online self-exclusion violation

Caesars fined after third NJ online self-exclusion violation

Wednesday, June 17, 2015 Totally Gaming
Caesars notified the NJDGE of its "mistake"


Online gaming operator Caesars Interactive has been fined for the third time in 12 months for breaking rules governing self-excluded problem gamblers in New Jersey.

New Jersey Gaming Enforcement Division (NJDGE) announced the $15,000 (€13,330) fine on Tuesday after the local internet gambling arm of Caesars Entertainment told the authorities in April that it had interacted with self-excluded former customers.

The NJDGE said that the company allowed self-excluded gamblers to create online gambling accounts and allowed five of them to actually place online bets. The state also claimed Caesars sent marketing material to 231 self-excluded gamblers.

Caesars Interactive spokesman Seth Palansky apologised for the action and said the company alerted regulators itself after it realised it had made a mistake.

“We self-reported this error to the NJDGE after we were notified by our third-party provider a lapse in procedure occurred,” Palansky said. “We regret the error, and apologise to those affected by it. We accept the punishment and will work more diligently to avoid a repeat mistake.”

Caesars paid a $10,000 fine for a similar offence last year when it emailed promotional materials to more than 250 self-excluded gamblers.

In another incident in 2014, the company was fined $3,000 for failing to legibly include the required ‘1-800-GAMBLER’ compulsive gambling hotline number on billboards that advertised online gambling.

New Jersey’s “self-exclusion list” allows gamblers to voluntarily ban themselves from internet gambling or from playing in the brick-and-mortar casino hotels.

Casinos and online gambling operators are not allowed to solicit those people or send them promotional materials as long as they remain on the list.
 

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