666Bet could begin refunds on Monday

666Bet could begin refunds on Monday

Friday, April 17, 2015

Gaming operator 666Bet has told customers that it may be able to announce plans for the repayment of their deposits on Monday.

The company's owner, Metro Play Ltd, had its UK licence suspended by the UK Gambling Commission (UKGC) last month, with the 666Bet website closed since then and disgruntled members not able to claim back their money. 

On Wednesday, as angry customers gained coverage through a petition hoping to force 666Bet to repay them, Metro Play issued a statement saying it could not return funds because it had been advised that its licence suspension meant it was prevented from operating online.

However, the UKGC has said that there is nothing in the suspension that stops it from releasing funds back to customers, and Metro Play today announced that it was hoping to begin the process at the start of next week and blamed a "potential third party" involved in its repayment plans for the delay.

A statement from the operator read: "Metro Play Limited would like to clearly reiterate that we were reliably and explicitly informed on several occasions by our potential third party platform provider that they were waiting for approval from the UKGC in order to get us back on line, dating back to the end of March.

"The UKGC have now informed us that this is not the case. We have therefore asked the company who offered to provide us with the aforementioned platform to clarify their comments and sought further confirmation from the UKGC regarding this situation as they have been aware of our efforts throughout the recent downtime.

"In the meantime we will now explore alternative routes to pay customers, which we will hope to now announce on Monday but would like to make it clear that we are still dependent on third party payment providers in order to fulfil withdrawals securely for all our customers."

Responding to 666Bet's statement from earlier this week, in which it had pointed the finger of blame at the regulator, UKGC said: "The Commission made it clear, when it suspended Metro Play Limited’s licence on 20 March, that it is authorised to settle any outstanding winning bets that it accepted in reliance on its operating licence and return any outstanding balances to customers – and we expect it to do so. 

"This remains the Commission’s position. The Commission has not specified the method by which Metro Play Limited should pay customers. At no point has Metro Play Limited or its third party providers requested the Commission’s approval in order to carry out this task."

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