666Bet blames Gambling Commission for failure to refund

666Bet blames Gambling Commission for failure to refund

Wednesday, April 15, 2015 Totally Gaming

Online gaming operator 666Bet says that the suspension of its licence is the reason it has not been able to return funds to customers.

The company, which launched last year with a huge publicity drive, saw its licences in the UK and Alderney suspended on March 20, with customers not able to access their accounts or withdraw funds since then.

In announcing the suspension, the UK Gambling Commission (UKGC) said that 666Bet’s owner Metro Play “is authorised to settle any outstanding winning bets and return any outstanding balances to customers on request – and we expect them to do so”.

However, 666Bet yesterday (Tuesday) told angry customers that the main stumbling block is that it cannot operate online due to the licence suspension, and therefore cannot return funds.

A statement posted on the 666Bet Facebook page said: "While the UKGC have stated that we do not require a licence in order for customers to withdraw their money and authorised us to do so, this is misleading as it does not recognise the fact that, as a web-based company, we need to be online in order for customers to action their withdrawals via their accounts.

“We have been in negotiations with a third party provider to allow us to return so customers can authorise withdrawals, quickly and smoothly. Our potential provider explicitly informed us in good faith that this move needs to be sanctioned by the UKGC.

“We were further told that this was expected yesterday (Monday) but so far we have yet to receive an update from either party.”

An online petition to force 666Bet to return funds was launched last week and has been signed by almost 200 people who are angry that they have been out of pocket for almost a month.

666Bet added: “We understand customers' frustrations and fully appreciate their concerns.

“We have been doing everything within our power to refund customers fully but are now waiting on the aforementioned parties to reach an agreement so we can proceed as planned.”

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