666Bet sets withdrawal deadline

666Bet sets withdrawal deadline

Tuesday, May 12, 2015 Totally Gaming
Customers still claim to be unable to access their funds

UK bookmaker 666Bet has given customers until May 24 to request withdrawals from their account.

The gambling operator, whose licence was suspended in March, has been criticised by customers who have been unable to claim money back from their accounts over the last two months.

666Bet initially said that it was not able to return funds due to questions over the legality of operating its website without a gambling licence. However, following consultation with the Gambling Commission, it began allowing withdrawals through payment processor Skrill.

“Customers who have not yet made a withdrawal request have until 24 May 2015 to request a withdrawal, although refunds will be made beyond this period,” read a statement from Metro Play, 666Bet’s parent company.

“Requests submitted after this time will not be processed.”

Even after the Skrill payment processing system was set up, many customers who had requested withdrawals before the licence was suspended were not able to access their money as their accounts showed a £0 balance.

Referring to this, Metro Play said: “These required a manual procedure to roll them back and with only skeleton staff available, it took time to deal with them all.

“As we have only skeleton staff in place, we are unable to provide regular updates or to respond to individual customer queries at this time; all our efforts are focussed on enabling and processing refund requests.”

The Gambling Commission today said that it understands from information provided by the operator and third parties that a “significant number” of customers have been repaid via the Skrill account, including some of those whose withdrawals that had been pending.

One of those still out of pocket is 666Bet customer Mike Langdon, who told TotallyGaming.com that he was still awaiting the return of his money and also highlighted problems with the company’s decision to cancel all bets relating to events taking place after May 8.

He told TotallyGaming.com: “This is totally wrong. The Champions League final is in a few weeks and lots of punters will have ante post bets on the winner of that tournament.

“666Bet can't just cancel bets as they like. This is a shambles and they won't reply to emails and don't provide any phone number to contact them on.”

The Gambling Commission reiterated that it does not in any way guarantee funds deposited by consumers or prizes due, but added: “As with any other commercial transaction such as buying consumer goods or entertainment, consumers enter into a contract with the operator when placing a bet.

“We understand that Metro Play Limited are doing all they can to honour their debts, but once the deadline has passed, customers will have the normal legal remedies for debt recovery in the courts, under the terms and conditions of their contract with the operator.”

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