ICE – Customers need more help in protecting their accounts - panel

ICE – Customers need more help in protecting their accounts - panel

Wednesday, February 4, 2015 Totally Gaming

The advent of multi-channel gaming increases the risk of cyber crime despite the platforms themselves not adding more risk for customers and businesses.

That was one of the main conclusions reached in a round table session entitled ‘Multi-channel gaming: what does the future look like and is your business ready’ on Wednesday at ICE Totally Gaming 2015.

Mads Peter Veiby, chief executive and co-founder of Danish operator Spilnu, and Daniel Brattemark, chief security officer at Finnish monopoly PAF, were the two moderators, and Veiby was keen to emphasise that the technology used to power offerings on mobile, tablet and desktop do not differ enough to create issues.

However, there were risks created by the more frequent transporting of mobile devices, with the greater chance of theft compared to a PC in a house.

Delegate Jelena Kostina, IT development manager at AS Eesti Loto, highlighted that entry to accounts is safe in Estonia because of personal identity cards. However, while she said identity theft is “rare” in her country, she believes companies should not simply rely on the fact that customers have passed security tests to access their accounts, for example by entering a password.

Kostina added: “There should be checks on customer behaviour. If someone buys one lottery ticket per week for a year and then suddenly buys a lot more, that should generate a warning.”

Hartwig Gerhartinger, legal advisor e-money, payment services and AML at Paysafecard added that there has to be balance between security and accessibility. He said: “If a customer tries to access their account from a different IP address in a different country, perhaps because they are on holiday, they could be blocked or could be asked for additional secure information. This will annoy them, but we have to keep their account safe.”

From a regulator’s point-of-view, Monica Monaco, managing director of TrustEU Affairs, said that European authorities do view greater problems through mobile and tablet than desktop. She said: “The number of customers involved in transactions worries them. We have the network, the payment wallet and the payment company, such as Visa, within that and they believe that makes it riskier.”

In summing up his table’s discussion, Brattemark said that the industry must always be ready to adapt. He added: “People are always bringing in new things, and we must react to the growth of social media and bitcoins – and the security problems they may create - in looking at safety across platforms.”

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