666Bet told it must pay up unsettled bets

666Bet told it must pay up unsettled bets

Monday, June 8, 2015 Totally Gaming
The UK Gambling Commission says bets should be honoured

Betting operator 666Bet has been told that it cannot legally void existing bets despite the suspension of its UK licence. 

In correspondence seen by TotallyGaming.com, the company has told customers that all existing bets were ruled void following discussions between its owner Metro Play and the UK Gambling Commission (UKGC) after the licence was suspended in March.

However, the UKGC denies this, saying that any bets made since September 2007 are legally enforceable under the terms of the 2005 Gambling Act.

A UKGC statement read: “Our original press release states ‘in accordance with section 118(4)(c) of the Act the Licensee is authorised to settle any outstanding winning bets that it has accepted in reliance on the above operating licence and return any outstanding balances to customers’.”

A UKGC spokesman added that “customers will have the normal legal remedies for debt recovery under the terms and conditions of their contract with the operator and may wish to seek independent legal advice.”

The section of the Gambling Act that the UKGC refers to says that “where the Commission suspends an operating licence it may make saving or transitional provision (which may, in particular, provide for a licence to continue to have effect in relation to a gaming machine supplied, or another thing done, before the time when the suspension takes effect for other purposes)”.

In contrast, an email sent by 666Bet Payments Team to customers gives very different advice, suggesting that bets had been voided and that it is a matter of discretion as to whether 666Bet will honour bets.

The correspondence, seen by TotallyGaming.com, read: “A decision was made in discussion with the UKGC to refund unsettled bets as void, irrespective of if the bets won or lost, in fact the results where not even checked they were simply refunded.  

“As you have raised a query in respect of your outstanding bets we will forward this to the owner for a final decision but before we can do this we do need to investigate your bets by obtaining the relevant information.” 

It is not the first example of 666Bet’s customer support giving incorrect advice, with the company saying back in March that it was not allowed to refund customers due to it no longer having a UK licence. Many 666Bet customers are now seeking legal remedies through the UK Small Claims Court.

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